Return Policy

At Hollow Hearts, we strive to provide you with high-quality products and exceptional customer service. We understand that occasionally, defects may occur, and we are committed to resolving such issues promptly. Therefore, our return policy is designed to accommodate returns for defective items only.

Defects: If you receive a product with any manufacturing defects or damage that occurred during shipping, please contact our customer support team within 30 days of receiving the item. We will guide you through the return process and arrange for a replacement or refund, as per your preference.

Sizing and Fitting: Please note that we cannot accept returns based on sizing or fitting issues. We encourage you to carefully review our sizing charts and product descriptions before placing your order. If you have any questions or concerns regarding sizing, our dedicated customer support team is always ready to assist you. We offer comprehensive sizing charts to assist you in selecting the appropriate size for your order. Please note that any inaccuracies in sizing choices are the responsibility of the customer and do not fall within our liability.

Return Process: To initiate a return for a defective item, please follow these steps:

  1. Contact our customer support team within 30 days of receiving the product, providing detailed information about the defect and any supporting evidence (such as photographs).
  2. Our customer support representative will guide you through the return process and provide you with a return authorization (RA) number, as well as instructions on how to proceed.
  3. Package the defective item securely, including all original accessories and packaging materials, and clearly mark the RA number on the outside of the package.
  4. Ship the package back to us using a trackable shipping service. Please retain the shipping receipt for reference.
  5. Once we receive the returned item, our quality control team will assess the defect and verify its eligibility for a refund or replacement.
  6. If the defect is confirmed, we will process your refund or arrange for a replacement, depending on your preference.

Please note that returns must be initiated within 30 days of receiving the product, and the item must be in its original condition with all accessories and packaging intact.

We appreciate your understanding that our return policy focuses solely on defects to ensure fairness and maintain the quality of our products. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.

Thank you for choosing Hollow Hearts Brand!